Last updated: 17 July 2026
This Privacy Policy explains how SOLVEGROUP (“we,” “us,” or “our”), the operator of www.solvegroup.co.th (the “Website”), collects, uses, discloses, and protects personal data when you visit our Website, make a purchase, or otherwise interact with us. This policy is issued in accordance with the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) of Thailand and other applicable laws.
By using our Website, you consent to the practices described in this Privacy Policy.
1. Data Controller
SOLVEGROUP Address: 23 Phatsana 2 Aly, Phra Khanong Nuea, Watthana, Bangkok 10110 Contact email: Solvegroupthailand@gmail.com Phone: 02 714 3505
2. Personal Data We Collect
We may collect the following categories of personal data:
- Identity data: name, title, date of birth (if provided)
- Contact data: address, email address, phone number
- Account data: username, password, order history
- Transaction data: order details, payment method, billing information (payment card numbers are processed by our payment gateway provider, not stored by us)
- Technical data: IP address, browser type, device information, operating system
- Usage data: pages visited, time spent on pages, click behavior, referral source (collected via Google Analytics 4 and Google Tag Manager)
- Marketing and communication data: your preferences for receiving marketing from us
- Health-related data: if you provide information about health conditions, allergies, or supplement preferences when contacting customer service or leaving product reviews. (Note: under the PDPA, health data is classified as “sensitive personal data” and requires explicit consent — see Section 8.)
We do not knowingly collect more sensitive data than necessary, and we do not collect financial account numbers directly.
3. How We Collect Data
- Directly from you: when you register an account, place an order, subscribe to our newsletter, or contact customer support
- Automatically: through cookies and similar tracking technologies (Google Analytics 4 / Google Tag Manager) when you browse the Website
- From third parties: payment processors, shipping providers, and social platforms (e.g., if you interact with our Line, Instagram, TikTok, Shopee, or Lazada channels linked from the Website)
4. Purposes and Legal Basis for Processing
| Purpose | Legal Basis under PDPA |
|---|---|
| Processing and fulfilling your orders | Performance of a contract |
| Managing your account | Performance of a contract |
| Responding to inquiries and customer support | Performance of a contract / Legitimate interest |
| Sending order confirmations and shipping updates | Performance of a contract |
| Sending marketing communications | Consent |
| Website analytics and improving user experience (GA4/GTM) | Consent (via cookie banner) / Legitimate interest |
| Fraud prevention and legal compliance | Legal obligation |
| Processing health-related data you voluntarily share | Explicit consent |
5. Cookies and Tracking Technologies
We use cookies and similar technologies, including Google Analytics 4 (GA4) and Google Tag Manager (GTM), to understand how visitors use our Website, track e-commerce events (e.g., product views, add-to-cart, checkout, purchases), and improve our services.
You can control cookie preferences through:
- Our cookie consent banner (recommended for PDPA compliance)
- Your browser settings
Third-party analytics providers (e.g., Google) may set their own cookies subject to their own privacy policies.
6. Disclosure of Personal Data
We may share your personal data with:
- Payment gateway providers to process transactions
- Shipping and logistics partners to deliver your orders
- IT service providers who host our Website and databases
- Google (Analytics/Tag Manager) for website analytics
- Marketplace platforms (Shopee, Lazada) if you purchase through those channels, subject to their own privacy policies
- Government authorities, if required by law
We do not sell your personal data to third parties.
7. International Data Transfers
If any of our service providers (e.g., cloud hosting, Google Analytics) store or process data outside Thailand, we will ensure that such transfers comply with PDPA requirements, including obtaining consent or relying on an approved transfer mechanism where necessary.
8. Sensitive Personal Data
If you voluntarily provide health-related information (e.g., describing a medical condition when asking about supplement suitability), we will only process this data with your explicit consent and will use it solely to respond to your inquiry.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Order and transaction records: 5 years
- Marketing consent records: until you withdraw consent
- Account data: until you close your account or request deletion
10. Your Rights under the PDPA
Subject to applicable exceptions, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”)
- Restrict processing
- Object to processing (including for direct marketing)
- Data portability
- Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
- Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand
To exercise these rights, contact us at Solvegroupthailand@gmail.com.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration, including SSL/TLS encryption for data in transit, restricted access controls for staff, and secure hosting infrastructure for our Website and databases.
12. Children’s Privacy
Our Website is not intended for children under 20 years of age (or the applicable age of consent under Thai law without parental consent). We do not knowingly collect personal data from children without appropriate consent.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last updated” date and will be effective as soon as it is accessible.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact:
SOLVEGROUP Email: Solvegroupthailand@gmail.com Phone: 02-714-3505
Disclaimer: This document is a general template and does not constitute legal advice. Before publishing, please have it reviewed by a lawyer qualified in Thai law to ensure full compliance with the PDPA and any sector-specific regulations (e.g., health product advertising rules from the Thai FDA, given this is a supplement website).